Once received the order, we will send you a confirmation to your e-mail address. It is therefore important to enter the real email address when ordering. Save this e-mail in order to simplify any contact with customer service. The order confirmation (received) also serves as a proof of purchase warranty.
You can choose to pay with a credit or debit card, As for the payment by credit or debit card, we entrust ourselves to Paypal. Azzurra di Giuseppe Donato does not handle any credit card number.
Payment by card
Pay with your credit or debit card safely on the Internet. Payments by credit card will not incur any additional costs. When you pay by credit / debit card is subject to the original condition as soon as the card transaction is approved. If you do not receive any payment after sending the order, Donato jewels can delete it automatically.
All rates on the “Donatojewels” site is subject to customs and taxes, for EU countries Exstra.
Placing an order
Orders placed on behalf of another person without his consent or that are otherwise due to a financial loss for Azzurra di Donato Giuseppe will be reported to the police. Azzurra di Donato Giuseppe reserves the right to change prices, correct incorrect prices on all orders and sales final. If a price is clearly incorrect, this may compel Azzurra di Donato Giuseppe to cancel the purchase and refund the amount paid in the best way possible. This may be done at any time.
Private customers have the right to return your order within 30 days of its receipt. This right applies only if the product and its original packaging are returned in the same state they were in at the reception. If customers shall enjoy the right to return an order, they should contact Azzurra di Donato Giuseppeto get the address to which to send the goods. The Return shipping is paid by the customer. If an item is damaged in transit, Azzurra di Donato Giuseppe must be contacted within 30 days for refund information.
Warranty Term: two years from the date of purchase. This warranty covers the ring manufacturing defects (scratches, dents, enamel). The other parties other than those mentioned above are not covered by this warranty. To obtain a warranty replacement, use this contact form on the “contact us” page. In the e-mail must specify the name, surname, address, order number and detailed description of the problem in question. Finally, write “Purchase complaint” as a subject of the email and send.
Keep in mind that repairs / replacements will be charged to the customer in the following cases, even if that occurred during the warranty period.
Failure or damage caused by misuse or carelessness (knocks, dents, crushing, broken crystal, etc.).
Failure or damage caused by repair or unjustified change
Failure or damage caused by fire or water or natural type an earthquake disaster
aesthetic changes due to normal wear and aging (minor scratches, etc. on the case and / or on the glass, discoloration of the strap and peeling of the plating)
If the place and date of purchase are not indicated on the warranty or if such information has been rewritten
If the warranty is not presented with the watch.
Replacing the battery will be charged even if it occurred during the warranty period.
The case, dial, the hands, glass, strap or other parts of the watch can be replaced with equivalent spare parts if original spare parts are not available.
This guarantee ensures a free replacement in accordance with the following capitalized terms and by the deadline, without limiting any legitimate right of the client.
Azzurra di Donato Giuseppe the right to adjust prices, additional costs apply and edit product information such as pictures and offers without notice. Images of products and available information texts reflect the product as possible. We reserve the right to edit any errors on the website and we can not guarantee that all pictures accurately reflect the actual ring appearance. The images may vary depending on the color defined on your computer. All images must be seen only as illustrations and not to ensure the accuracy in terms of looks and features. All our products are assembled by hand, to measure and demand through our labs to order. Once you completed your purchase order will be needed by 15-20 days to receive it.
Returns and cancellations
Azzurra di Donato Giuseppe delivers all over the world. Deliveries are made in cooperation with the postal services and their partners in other countries of the world. The user has the right to cancel the purchase and return the goods delivered by contacting customer service by Azzurra di Donato Giuseppe or using this contact form on the website of Azzurra di Donato Giuseppe within 30 days of receipt of goods [contact] , provided that the goods have been unpacked and is returned in the same condition it was in at the time of receipt. However, the costs and risks associated with transport of the goods returned to Azzurra di Donato Giuseppe will be borne by the user.
If it, as a customer judges that the delivery should not delay such that it no longer wishes to receive the order, it will be your responsibility to cancel the order. In cases where the order has already been shipped, the customer should receive. The cancellation is not valid until the customer has given confirmation to Azzurra di Donato Giuseppe via e-mail or by phone. If a product is no longer available, Azzurra di Donato Giuseppe has the right to cancel the purchase and refund the customer the amount paid by them. Azzurra di Giuseppe Donato notify the customer of products to replace or equivalent if available.
Terms for complaints
It is important that the customer carefully check the goods / products when you receive them to make sure they are not damaged and are those ordered. If the item ordered is damaged in transit, regardless of whether the damage is visible or not, the carrier must be informed immediately. If you receive your item and it is found that does not match the ordered or is damaged, please contact us within 30 days of receipt.
Any claim must be made to our customer service via the contact form available on the Contact page [contact]. Please provide the order number and the reason of the complaint and will respond quickly with instructions on how to return the item. Defective products returned to Azzurra di Donato Giuseppe should be treated as if they had no defects. As for all the procedures made, it is extremely important that the product is packed in such a way that it is not damaged during transport. If a product returned no errors or defects, you will be charged a penalty of EUR 10 for shipping. Azzurra di Giuseppe Donato has the right to replace the defective goods with goods of the same model. If the item is no longer available, the customer will be fully reimbursed.
The responsibility of Azzurra di Donato Giuseppe for delivery errors is limited to the existing sales conditions. Azzurra di Donato Giuseppe does not assume any direct or indirect liability, including but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Azzurra di Donato Giuseppe is free from any liability for damages and other penalties in relation to the performance of the contract prevented, hindered or delayed for circumstances beyond our control. Factors to consider include interventions of government, new or amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport conditions or weather or interruption of deliveries from suppliers and if the company is exposed to criminal activity that affect the business.
Intellectual property rights
All intellectual property rights such as trademarks and copyright, on the website and in the material published on it shall remain the property ofAzzurra di Donato Giuseppe or its subsidiaries or licensors. Any use of this site or its contents, including copying or storing all or part of it, except for personal use and not for commercial purposes, is prohibited without the permission of Azzurra di Donato Giuseppe.
user content The www.donatojewels.com web site may include user-generated content, for example, from social media applications. Azzurra di Donato Giuseppe does not hold any ownership of such content (images, photos, videos etc.), and assumes no legal responsibility towards them If for example you suspect a violation of copyright or any other right, or if someone can somehow feel offended by it, please contact our customer service.
Reserves the right to property
All products remain the property of Azzurra di Donato Giuseppe until it assumes responsibility for the full payment.
All attempts at fraud will be reported to the police and Azzurra di Donato Giuseppe reserves the right to cancel the purchase in case of suspicion.
Applicable law and jurisdiction
These conditions and the use of the website www.donatojewels.com by the user are governed by Italian law. To the extent permitted by law, the Italian courts have exclusive jurisdiction over any dispute arising from these conditions of use and use of the website by the user, in accordance with the law of Azzurra di Donato Giuseppe to sue a member at his place of residence.
Azzurra di Donato Giuseppe reserves the right to terminate your account and / or terminate your use of the website www.donatojewels.com by the user in its sole discretion, for example, if Riviera di Donato Giuseppe suspects a violation of these conditions of use from the user. Such disruption can occur without notice.